Refund policy

Maligator World™ Refund & Returns Policy

At Maligator World™, every item is made to order specifically for you. Because of this, we are unable to accept general returns or exchanges due to buyer's remorse, incorrect sizing, or a change of mind. We encourage you to review all product descriptions and sizing charts carefully before placing your order.

Returns & Exchanges

We gladly replace or refund items if:

Your order arrives damaged.
You receive the wrong item.
The product contains a manufacturing or printing defect.

If you experience any of these issues, please contact us within 14 days of delivery with:

Your order number
A brief description of the issue
Clear photos showing the defect or damage

Once your claim has been reviewed and approved, we will provide either a replacement or a full refund at no additional cost.

Non-Returnable Items

Because each product is custom made, we cannot accept returns or exchanges for:

Incorrect size ordered
Color selection changes
Buyer preference or change of mind
Orders placed with an incorrect shipping address provided by the customer

Order Cancellations

Orders may be canceled within 2 hours of purchase. After production begins, orders cannot be canceled or modified.

Shipping Issues

If your package is lost in transit, please contact us. We will work with the shipping carrier to determine the appropriate resolution.

If tracking shows a package was delivered to the address provided but cannot be located, we recommend first checking with neighbors or your local carrier. Unfortunately, we cannot guarantee refunds for packages marked as delivered.

Refund Processing

Approved refunds are issued to the original payment method and typically appear within 5-10 business days, depending on your financial institution.